Help & Support | EasExplore

Help & Support

Got questions about pods, booking, QR access or payments? We’re here to help.

1. Frequently Asked Questions (FAQs)

How do I book a pod?

Select your location, choose hours, and complete payment. A confirmation message will be sent instantly.

Are bookings refundable?

All bookings are 100% non-refundable & non-adjustable as pod stays are hourly and limited inventory.

How do I enter my pod?

You will receive digital / QR-based access instructions before your check-in time.

What if my train/flight is delayed?

You can still use the pod if it falls within your booked time slot. Delays do not qualify for refunds.

Is it safe at night?

Yes β€” pod clusters are secure with controlled entry and 24Γ—7 support available on WhatsApp.

What if payment fails?

Share the transaction ID with support. If payment is debited but booking didn’t generate, our team will verify and assist.

2. Contact Support

  • Email: easexplore@gmail.com
  • WhatsApp: +91 96611 40991
  • Support Hours: 24Γ—7 β€” Immediate WhatsApp help during emergencies

3. Report an Issue