Cancellation & Refund Policy

At EasExplore, we believe in transparency and fairness. Our policies are designed to protect both guests and hotel partners while ensuring a smooth experience.

📌 General Rules

• ✅ Free Cancellation Window: Cancellations made within 24 hours of booking (if check-in is at least 72 hours away) are eligible for a full refund.
• ⏳ Flexible Cancellations: For cancellations made up to 48 hours before check-in, a small service fee may apply. Remaining amount will be refunded.
• 🚫 Last-Minute Cancellations: Cancellations made within 24 hours of check-in are non-refundable.
• 💳 Non-Refundable Bookings: If you booked under a special “Non-Refundable” deal, the amount will not be refunded.
• 🔄 Date Modifications: Date changes may be allowed subject to room availability and hotel approval.

💰 Refund Timelines

Refunds (if applicable) are processed within 5–7 business days after cancellation confirmation. Refunds will be credited back to the original payment method.

🛎 How to Cancel

• Login to your EasExplore account → Go to “My Bookings”.
• Select the booking → Click Cancel.
• You’ll receive an instant cancellation confirmation by email & SMS.

📩 Need Help?

For refund or cancellation support, reach out to us at support@easexplore.com with your Booking ID.

We are continuously working with our hotel partners to enable more flexible cancellations and guest-friendly policies.