Privacy Policy

Last updated: 13 May 2025

1. About EasExplore

EasExplore is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile interface, or communicate with our team for hotel bookings and property management services.

2. Scope

This policy applies to all visitors, guests, partners, and hotel owners using EasExplore. By accessing or using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

3. What We Collect

• Personal Details: Name, email, phone number, location
• Booking Info: Hotels booked, dates, guest preferences
• Device & Usage: Browser type, IP address, pages visited
• Partner Submissions: Hotel listing details, contact info

4. How We Use Your Information

• To process bookings and provide customer service
• To manage partner and hotel owner accounts
• To send booking confirmations, reminders, and alerts
• To analyze trends and improve platform performance
• To prevent fraud and secure the system

5. Sharing Your Information

We do not sell your data. We only share it with:

• Trusted hotel partners to fulfill your booking
• Payment gateways like Razorpay (for payment processing)
• Google Maps API (for location search)
• Law enforcement if legally required

6. Unique to EasExplore – Traveler Memory Cloud

EasExplore is the first hotel platform to create a Traveler Memory Cloud — a system that remembers your stay preferences, favorite amenities, feedback, and food preferences to improve future stays automatically. This data is private, encrypted, and only accessible by you or your authorized hotel upon booking.

7. Marketing

We may send occasional promotional offers or deals. You can opt out anytime via the email footer or your profile settings.

8. Data Retention

We retain your data for as long as necessary to fulfill your bookings or support our services unless a longer retention period is required by law.

9. Your Rights

• Request access to your data
• Ask us to correct or delete your data
• Object to marketing or profiling
• Withdraw consent anytime

10. Contact Us

If you have questions or want to exercise your privacy rights, email us at privacy@easexplore.com.

11. Guest Booking & Cancellation Policies

1. Cancellation & Refunds

• Full Refund: Cancel before 6:00 AM on the day of check-in to get a full refund.
• No Refund: Cancellations made after 6:00 AM on the check-in date will not be refunded.
• Refund Timeline: Refunds are processed within 5–7 business days to the original payment method.
• Note: Refunds exclude non-refundable payment gateway charges (if any).

2. Property Availability Guarantee

• If the hotel you booked is sold out due to overbooking or operational issues, EasExplore will automatically transfer your booking to a nearby verified property of equal or better quality at no extra cost.
• You will receive immediate confirmation and location details via email or WhatsApp.

3. Personalization via Traveler Memory Cloud

• EasExplore remembers your previous bookings, stay preferences, favorite amenities, food choices, and feedback using a secure internal tool called Traveler Memory Cloud.
• This allows us to offer you smarter room suggestions, faster checkouts, and curated hotel picks — only accessible to you and the hotel during bookings.

4. AI-Powered Smart Match System (Exclusive to EasExplore)

• Based on your recent behavior, reviews, and past stay comfort, EasExplore uses an internal AI system to predict and recommend better rooms or deals — even before you search.
• For example, if you prefer top-floor rooms or early check-ins, we’ll auto-match those filters next time.
• This is part of our mission to make travel feel more human and less robotic.

All your data is protected with strict encryption and never shared outside EasExplore or your booked hotel.